Welcome to Venus Foods Ltd.. By making a purchase with us, you agree to these Sales Terms and Conditions ("Terms"). Please read them carefully before placing your order. If you do not agree to these Terms, please refrain from using our services.
1.1. Agreement: These Terms govern the sale of products or services by Venus Foods Ltd. ("we", "our", "us") to you, the customer ("you", "your"). By placing an order, you agree to these Terms and any other policies or documents referenced here.
1.2. Eligibility: To place an order, you must be at least 18 years of age or have parental consent. By placing an order, you confirm that you meet this requirement.
1.3. Business Information:
2.1. Product Descriptions: We aim to provide accurate and up-to-date product descriptions and images. However, we do not guarantee the accuracy, completeness, or reliability of product information on our website or promotional materials.
2.2. Pricing: All prices listed on our website are in GBP (British Pounds Sterling) and are inclusive of UK VAT (Value Added Tax) unless otherwise stated. Prices are subject to change without notice but will remain fixed for any orders placed before a price change.
2.3. Errors: We reserve the right to correct any pricing errors or inaccuracies that may occur. In the event of an error, we will notify you, and you will have the option to accept the revised price or cancel the order.
3.1. Order Process: When you place an order through our website, it represents an offer to purchase the listed product(s). Order acceptance occurs when we dispatch the goods to you.
3.2. Payment: We accept payments via credit card, PayPal, and bank transfer. Payment is due at the time of purchase.
3.3. Order Cancellation: Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days from receipt of goods.
3.4. Late Payment: If payment is not received or is declined, we may cancel your order or suspend services.
4.1. Shipping Fees: Shipping charges are calculated at checkout based on order size and delivery location.
4.2. Delivery Times: Delivery times are estimates only and are not guaranteed.
4.3. Risk of Loss: Risk of loss passes to you upon delivery to the carrier.
5.1. Consumer Right to Cancel: You may cancel your order within 14 days of receiving goods.
5.2. Returns: Damaged or defective items are eligible for replacement or refund.
5.3. Non-Refundable Items: Perishable, hygiene-sensitive, or custom-made items may not be refundable.
5.4. Refund Process: Refunds will be issued within 14 days of receiving returned goods.
6.1. Consumer Rights: You are entitled to remedies under the Consumer Rights Act 2015.
6.2. Guarantees: A 12-month warranty applies unless otherwise stated.
7.1. Product Use: We are not responsible for damages arising from misuse of products.
7.2. Limit of Liability: We are not liable for indirect or consequential damages.
8.1. Ownership: All website content is owned by Venus Foods Ltd.
8.2. Use of Content: Content may not be reproduced without written consent.
9.1. Privacy Policy: Please refer to our Privacy Policy for data handling practices.
9.2. Data Security: Industry-standard encryption is used, but absolute security cannot be guaranteed.
10.1. Governing Law: These Terms are governed by the laws of the United Kingdom.
10.2. Dispute Resolution: Disputes will be resolved through arbitration or ADR schemes in the UK.
11.1. Modifications: We reserve the right to update these Terms at any time.
If you have any questions about these Terms or need assistance with your order, please contact us at:
By placing an order with Venus Foods Ltd., you acknowledge that you have read, understood, and agreed to these Sales Terms and Conditions.