Effective Date: August 2018 (Adopted by Venus Foods Ltd.)

Our Commitment to Your Privacy

At Venus Foods Ltd., we recognize that choosing us as your provider involves a significant degree of trust. While you depend on us for superior service and top-quality products, you also expect us to responsibly manage your personal information.

Protecting the data we collect from you is a core responsibility.

This Privacy Policy clearly outlines how VENUS FOODS LTD. and our affiliated businesses ("we," "us," and "our") manage your personal data—including how it is collected, safeguarded, processed, and shared. This applies to data gathered via our primary website, shop.venusfoods.co.uk, any other online platform we operate, or through direct interaction (phone or in-person).

We may update this document periodically; any changes will be reflected on this page.

Collecting and Processing Your Personal Data

When you establish an account with us (online, by telephone, or face-to-face at a Branch), we ask you to supply fundamental personal details. This information is essential for us to deliver the highest possible level of service.

All collected data is processed in full accordance with this Privacy Policy and complies with the General Data Protection Regulation (GDPR).

By inputting your personal details on our site, you consent to our retention of this information and acknowledge that it may be securely processed by authorized third-party companies on our behalf.

What Data We Gather and Why

The data collected through our digital channels and correspondence is vital for maintaining and enhancing the quality of service we provide.

We acquire information through the following mechanisms:

• Registration Data: To identify you as a customer, process orders, and provide services, we require personal identifying information during registration, such as your full name, physical (or business) address, and contact details (email, phone numbers, and job title).
• Payment Details: For online purchases, we collect payment card information but do not store these payment details.
• Customer History: We track your purchasing patterns to improve future shopping experiences.
• Correspondence Logs: We retain copies of email communications for issue resolution.
• Service Call Recordings: Calls may be recorded for quality control and training.
• Credit Verification: Information may be obtained from credit reference agencies.
• Technical Identifiers: IP address, browser details, operating system, and platform.
• Site Usage Metrics: Clickstream data, page response times, and interaction data.

Cookies and External Links

• Analytics cookies including Google Analytics and Microsoft Application Insights.
• Cookies for content delivery and performance optimization.
• Continued site usage indicates consent.
• External links are governed by third-party privacy policies.

Operational Use of Your Data

• Customer account management.
• Order processing and delivery.
• Business planning and management.
• Customer support and communication.
• Fraud prevention and legal compliance.

Marketing Communications

• Email unsubscribe via footer link or mailing list page.
• SMS opt-out by replying STOP.

Disclosure of Personal Information

Data may be shared with trusted partners, payment processors, and credit agencies where required.

Data Security Measures

We use encrypted databases, HTTPS, and GDPR-compliant partners.

Data Retention Policy

Data is retained only as long as legally required.

Requesting Access to Your Information

Email privacy@venusfoods.com with the subject "Subject Access Request".

Further Contact Information

Data Protection Representative
VENUS FOODS LIMITED
1 Ferris Street
Manchester
M11 1AF
UK